Instead, they must open a link in a mobile browser to start receiving support.Ī strong internet connection isn’t even necessary to use a virtual remote assistant from Salesforce. Customers don’t need to download any additional software or jump through hoops to get remote service. The thing that sets Cirrius Solutions implementation of the Salesforce virtual assistant apart from other video chat support is our simplicity around the component design. The service agent will then identify the root cause and walk the customer through the steps to fix the issue over the phone with video chat. Once clicked, their phone will become the remote service agent’s window into the problem. They can choose to receive a “one-click” link from an email message or text. Now, service teams will have access to virtual remote assistants whose job is to guide customers through the solutions to their problems from a remote location.įor customers, accessing this support is simple and convenient. When you use the new remote support software from Salesforce, you have a way to better help your customers without needing to be in the same location. Here’s how it works: Customer Support with Salesforce Virtual Assistant With the new Salesforce virtual assistant, you can now provide your customers with the service they deserve at anytime from anywhere in the world. The software solutions from Salesforce have repeatedly changed how businesses handle customer management, including customer service. The Salesforce virtual assistant is built on the premise that the Salesforce tech support can be done remotely and managed easily. Virtually every company that has implemented or is planning on implementing Salesforce will need technical support at some point.
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